AKOCO Rewards Program: Terms and Conditions of Participation

PLEASE READ THESE TERMS AND CONDITIONS OF PARTICIPATION IN THE AKOCO REWARDS PROGRAM CAREFULLY. BY PARTICIPATING IN THIS PROGRAM, YOU AGREE TO BE BOUND BY THE TERMS DESCRIBED HEREIN AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT PARTICIPATE IN THIS PROGRAM.

  1. Membership Eligibility and Overview

1.1   The AKOCO Rewards Program (“Program”) is offered at the sole discretion of AKOCO. AKOCO is the promoter of the Program. The Program is available to individuals for their personal use only and is limited to one account per individual. Corporations, associations or other groups may not participate in the Program. Individuals who provide and maintain a valid email address are eligible to become members. No purchase is necessary to join the Program. The Program may not be used for any business or commercial purpose and we may refuse to create an account for any reason. Employees of AKOCO and individuals employed by us or our business partners or vendors are eligible for membership for personal use only but may be excluded from certain benefits of the Program in our sole but reasonable discretion.

1.2.   BY JOINING THE PROGRAM AND BECOMING A PROGRAM MEMBER, YOU (INDIVIDUALLY AND COLLECTIVELY, “YOU,” “YOUR,” OR “MEMBER”), AGREE THAT YOU HAVE READ, UNDERSTOOD AND AGREE TO BE BOUND BY THESE PROGRAM TERMS AND CONDITIONS OF PARTICIPATION (“TERMS”) AND BY ANY CHANGES OR MODIFICATIONS WE MAY MAKE FROM TIME TO TIME. (WE WILL REFLECT THE LAST DATE OF ANY UPDATE AT THE TOP OF THE PAGE OF THESE TERMS.) YOU ACKNOWLEDGE AND UNDERSTAND THAT THE PROCESSING OF YOUR PERSONAL DATA WILL BE IN ACCORDANCE WITH OUR PRIVACY POLICY. YOU ALSO AGREE TO OUR WEBSITE TERMS AND CONDITIONS WHICH ARE INCORPORATED HEREIN BY THIS REFERENCE. You should review these Terms, the related policies and FAQ frequently to understand the terms and conditions that apply to the Program as they may change from time to time. These Terms do not alter in any way the terms or conditions of any other agreement you may have with us, including any agreement for products or services. If you do not agree to these Terms and our website Terms and Conditions or do not want your personal data processed in accordance with our Privacy Policy, you should not participate in the Program. The Program is void where prohibited by applicable law.

  1. Program Enrollment

2.1.   Eligible individuals may only enroll in the Program by visiting www.akoco.com (collectively, the “Site”) and following the Program prompts to register for the Program.

2.2.   You are required to provide your email address and name, and you must create a password in order to enroll in the Program and create an online account for the Program on the Site ("Program account"). You may also have the opportunity to provide us with your mailing address, birth date and mobile phone number, but this information is optional. You are solely responsible for maintaining the accuracy of your Program account information and for updating it as required. You may update your personal information on the Site.

2.3.   Only one Program account may be associated with a single member and a single email address. In the event of a dispute over the identity of the member enrolled in the Program, the member will be deemed to be the authorized account holder of the email address submitted at the time of enrollment. For purposes of these Terms, the "authorized account holder" is the natural person who is assigned to the submitted email address by an internet provider, online service provider, or other organization (e.g., business, educational institution, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address.

  1. How the Program Works

3.1.   The Program is a way in which we reward and thank our loyal customers for purchasing our products and for participating in certain brand experiences on the Site. For your purchase to qualify for the Program, you must be enrolled in the Program and be signed into your Program account at the time of purchase. Visit our FAQ to learn more about earning AKO Points and coupons.

3.2.   To earn AKO Points, you must be enrolled in the Program and be signed into your Program account at the time of purchase. Currently, only purchases made on the Site are eligible for the Program.

   3.2.1.   Members receive 1 AKO Point for every $1 spent on qualifying purchases on the Site. Qualifying purchases include regular priced merchandise and services, and exclude sale or promotional items, gift cards, applicable taxes, fees, shipping and delivery charges or other excluded charges specified by us from time-to-time.

   3.2.2.   In addition to these purchases, you may also earn AKO Points for the following actions on the Site. To earn points, please check to make sure you are a Program member and you have logged into your Program account before completing the actions above. The number of points, if any, awarded for each action is determined by AKOCO in its sole but reasonable discretion and in all cases subject to a maximum number of points earned for each action per year.

  • Shop at AKOCO
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  • Facebook Like
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   3.2.3.   AKO Points are valid for one calendar year.

  1.    Product Rewards and Benefits

4.1.   Offers and rewards are available while supplies last and substitutions made by us in our sole discretion may occur. If your online order is not completed for any reason, any offers or rewards will be removed from your cart and may no longer be available. You are not required to redeem points. We are unable to reship offers or rewards if they arrive damaged, if you received the wrong one or if one is missing from your order. In the event an offer or reward arrives damaged, you received the wrong one, or one is missing from your order, please contact Customer Service at support@akoco.com. 

4.2.   Neither accounts nor Program rewards, benefits and/or AKO Points may be shared or combined.  Only the member paying for the products may accumulate rewards, benefits and/or AKO Points.  Members will not receive rewards, benefits and/or points on purchases which are reimbursed by corporations or other organizations ineligible to participate in the Program. We reserve the right to monitor the number of accounts per household and refuse, merge or close additional or duplicate accounts at any time. Your account information (including security details) are confidential and should not be shared with any other person.

4.3 AKO Points earned through the Program has cash value but are non-transferable. AKO Points credited to your Program account will be decreased or reversed, as applicable, if part or all of a purchase is returned or cancelled or if the credit is obtained through fraudulent or other activity that violates these Terms as determined by us in our sole but reasonable discretion. The sale, barter, transfer, or assignment of any rewards, benefits or points offered through the Program, other than by us, is expressly prohibited.

4.4.   Rewards cannot be exchanged or returned for AKO Points, another product or a monetary refund.

4.5.   The products and services available through the Program and any samples that we may provide to you are for personal use only. You may not sell or resell any of the products, services, or samples you purchase or otherwise receive from us. We reserve the right, without notice, to cancel or reduce the quantity of any order to be filled and/or any products or services to be provided to you that we believe, in our sole but reasonable discretion, may result in the violation of our Terms.

4.6.  We are not responsible for rewards, benefits and/or AKO Points lost or redeemed due to fraudulent activity by you or any third party.

4.7.   If you have concerns that a purchase or other activity was not properly applied to your Program account, you should contact AKOCO Customer Service at support@akoco.com. Your email must specify your name and email address associated with the Program, the date of the Program activity, and the issue(s) you encountered. This email must be sent no more than forty-five (45) days after the date the purchase or other Program activity took place. We are not responsible for late notifications about purchases or other Program activities not being credited to your Program account.

4.8.   Rewards can only be redeemed on the Site in conjunction with a product purchase, unless otherwise indicated by AKOCO.

  1. Marketing Communications

We will only send you Program marketing emails and AKOCO online marketing emails where you have consented to receiving them and have not opted out of receiving them. You may opt-out of receiving such marketing communications at any time by clicking on the unsubscribe link within the marketing emails you receive from us or as otherwise provided in our Privacy Policy. If you opt-out of Program-related emails, you will no longer receive emails regarding your Program status or the Program rewards or benefits that may be available to you and this information will only be available through your Program account or by contacting our Customer Service at support@akoco.com. For more information on managing your email preferences, please see our Privacy Policy

  1. Termination and Modification

6.1.   The Program and its benefits are offered at our sole discretion. We reserve the right to change Program benefits, how you earn AKO Points and how we evaluate and reward your eligible purchases and/or other Program activity. We reserve the right to place limits on the number of purchases or activities that are eligible for the Program and/or types of rewards or benefits you may receive or earn in a given time period or for the duration of the Program, and/or any combination thereof. Except where prohibited by applicable law, we may, in our discretion, cancel, modify, restrict or terminate these Terms and/or the Program or any aspect or feature of the Program at any time without prior notice, even though such changes may affect the value of rewards or benefits already accumulated or earned and/or the ability to redeem accumulated rewards or benefits. Changes to the Program will be set forth in these Terms and will be effective on the date the Terms are posted to the Site (with the effective date reflected at the beginning of the Terms). Continued participation in the Program following posting of updated or modified Terms constitutes your acceptance of those Terms as so updated and modified.

6.2.   We reserve the right to exclude you from or to discontinue your participation in the Program and to audit your Program account at any time, in our sole but reasonable discretion. To keep your Program account active you must log in to your Program account and make a purchase within 24 months. Membership will expire if a member is inactive for a period of 24 months or more. Any suspected abuse of the Program, failure to comply with any Terms, illegal activity, fraud, misrepresentation or other conduct inconsistent with these Terms and/or detrimental to us or our interests, including without limitation, any suspected illegal, fraudulent or other unauthorized use of any Program rewards, AKO Points, cards, credits, vouchers, coupons and/or certificates (all as determined by us in our sole but reasonable discretion), may result in the revocation of your membership and make you ineligible for further participation in the Program. If your membership is revoked, any rewards or benefits in your Program account will automatically expire and your access to the Program and features will automatically terminate. If we suspect illegal activity, fraud, misrepresentation, abuse or violation of these Terms, we reserve the right to take appropriate legal action.

6.3.   If you decide you no longer want to be a part of the Program, you may email us at support@akoco.com to cancel your membership in the Program at any time. If you cancel your membership, you will automatically lose all accumulated AKO Points, benefits and no longer receive Program related emails.

  1. Disclaimer of Warranties; Limitation of Liability

7.1.   THE LAWS OF CERTAIN JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LEGAL WARRANTIES, CONDITIONS, REPRESENTATIONS, LIABILITY OR CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE BELOW EXCLUSIONS OR LIMITATIONS MAY NOT APPLY

7.2.   NEITHER AKOCO NOR OUR PARENTS, SUBSIDIARIES, AFFILIATES, PARTNERS, OR LICENSORS MAKE ANY REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, IN CONNECTION WITH THESE TERMS OR THE PROGRAM OR ANY OF THE REWARDS OR BENEFITS ASSOCIATED WITH THE PROGRAM, EXCEPT TO THE EXTENT SUCH REPRESENTATIONS, WARRANTIES AND CONDITIONS ARE NOT LEGALLY EXCLUDABLE. THIS PROVISION DOES NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER NOR DOES IT AFFECT YOUR CONTRACT CANCELLATION RIGHTS.

7.3.   YOU AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NEITHER AKOCO NOR OUR PARENTS, SUBSIDIARIES, AFFILIATES, PARTNERS, OR LICENSORS WILL BE RESPONSIBLE (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) PRE-CONTRACT OR OTHERWISE) FOR ANY (a) INTERRUPTION OF BUSINESS; (b) ACCESS DELAYS OR ACCESS INTERRUPTIONS TO THE PROGRAM; (c) DATA NON-DELIVERY, LOSS, THEFT, MISDELIVERY, CORRUPTION, DESTRUCTION OR OTHER MODIFICATION; (d) LOSS OR DAMAGES OF ANY SORT INCURRED AS A RESULT OF DEALINGS WITH OR THE PRESENCE OF THIRD PARTY LINKS ON THE SITE OR USE OF ANY REWARD OR BENEFIT OF THE PROGRAM; (e) COMPUTER VIRUSES, SYSTEM FAILURES OR MALFUNCTIONS WHICH MAY OCCUR IN CONNECTION WITH YOUR USE OF THE SITE, INCLUDING DURING HYPERLINK TO OR FROM THIRD PARTY WEBSITES; (f) ANY INACCURACIES OR OMISSIONS IN PROGRAM CONTENT; OR (g) EVENTS BEYOND OUR REASONABLE CONTROL. WE MAKE NO REPRESENTATIONS, WARRANTIES OR CONDITIONS THAT DEFECTS OR ERRORS WILL BE CORRECTED. NOTHING IN THIS PROVISION SHALL EXCLUDE OR LIMIT OUR LIABILITY FOR DEATH OR PERSONAL INJURY RESULTING FROM OUR NEGLIGENCE OR THAT OF OUR SERVANTS, AGENTS OR EMPLOYEES.

7.4.   FURTHER, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NEITHER AKOCO NOR OUR PARENTS, SUBSIDIARIES, AFFILIATES, PARTNERS, OR LICENSORS WILL BE LIABLE FOR ANY ECONOMIC LOSSESS (SUCH AS LOSS OF REVENUES, PROFITS, CONTRACTS, BUSINESS OR ANTICIPATED SAVINGS), LOSS OF GOODWILL OR REPUTATION OR ANY SPECIAL OR INDIRECT LOSSESOF ANY KIND RELATED TO THE PROGRAM AND/OR YOUR PARTICIPATION THEREIN, REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) PRE-CONTRACT OR OTHERWISE (OTHER THAN FRAUDULENT OR NEGLIGENT MISREPRESENTATIONS), EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND IN NO EVENT SHALL OUR MAXIMUM AGGREGATE LIABILITY EXCEED ONE HUNDRED DOLLARS ($100.00).

7.5.   IF YOU ARE DISSATISFIED WITH THE PROGRAM FOR ANY REASON, TERMINATION OF YOUR MEMBERSHIP IN THE PROGRAM IS YOUR SOLE REMEDY. WE HAVE NO OTHER OBLIGATION, LIABILITY, OR RESPONSIBILITY TO YOU EXCEPT AS EXPRESSLY REQUIRED BY APPLICABLE LAW.

  1. Governing Law and Disputes

8.1.   Unless the laws of your jurisdiction require that those laws apply, this Program and these Terms will be governed by and construed under the substantive laws of Korea and you irrevocably submit to the exclusive jurisdiction of the courts of Korea.

  1. Privacy and Data Protection

9.1.   By participating in the Program, we collect and use information about you, including your registration details, information about your purchases and other information that you supply for the purposes set out in these Terms. Your personal details will at all times be kept confidential and in accordance with direct marketing section above.

9.2.   Our Privacy Policy (together with these Terms) sets out the information that we will gather on you, how this information will be used and who it may be shared with. For the purpose of the applicable data protection laws, AKOCO is the data controller of any personal information you provide to us. We may use information that you supply to us on enrollment to the Program (such as your name and address), together with any information relating to your transactions and purchases made from us and participation in the Program for the purposes of: (i) administering your participation in the Program; (ii) sending you Program related emails and marketing emails detailing our events, offers and rewards (if you so elect), and (iv) sending you other AKOCO online marketing communications (if you so elect) in accordance with our Privacy Policy

9.3.   You can, at any time after you have consented to receiving the information set out in this clause, choose to opt-out of receiving any and all such information by: (i) clicking on the unsubscribe link within the marketing emails you receive from us, or (ii) contacting our Customer Services team at support@akoco.com.

9.4.   Your personal details will at all times be kept confidential and only used for the operation and purposes of the Program as described in these Terms. You acknowledge such usage within the scope of the Program. Where you have consent, we will contact you with news, marketing information, promotions and offers after enrollment in the Program. For more information on AKOCO's privacy practices, your rights and how to exercise these rights, please see our Privacy Policy.

  1. Entire Agreement; Waiver and Survival

These Terms govern our relationship with you as it relates to the Program. You confirm (and if you are a minor, your parent or legal guardian confirms on your behalf) that, in agreeing to accept the Terms, you have not relied on any representation except as expressly set forth in these Terms and you agree that you shall have no remedy in respect of any such representation not included in these Terms. Your Statutory Rights are not affected by these Terms. Nothing in these Terms shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not a part of these Terms. Each provision of the Terms shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in the circumstances. No waiver by us will be construed as a waiver of any proceeding or succeeding breach of any provision in these Terms.

  1. Contact Us

For information about the Program and your membership, contact Customer Service at support@akoco.com.  We are not responsible for requests or correspondence lost or delayed in the mail or over the Internet. You may also provide answers to helpful frequently answered questions in our FAQ.