Shopping and Ordering
Q. How do I get my item gift wrapped?
A. We do not offer gift packing.
Q. How do I register to be an AKOCO member?
A. Registering to become an AKOCO member is easy. First click “Register Now”
FAQ
Q. When will my order arrive?
A.
|
Shipping Company |
Number of days taken |
|
K-Packet |
It usually takes 14~21 calendar days but it could take up to more than 30 days. |
|
EMS |
It usually takes 5~10 calendar days but it could take up to more than 10 days. |
|
DHL |
It usually takes 3~5 calendar days but it could take up to more than 7 days. |
Q. Will my shipment come with a tracking number or code?
A. Yes, your shipment will come with a tracking code.
K-Packet & EMS – Click here;
DHL – Click here
Q. Can my shipment be delivered to a Post Office box?
A. [Express Shipping]
Most express shipping couriers will not deliver to Post office (PO, APO, FPO, DPO)boxes. For more efficient delivery of your order, we advise that you not use a Post Office box when placing orders. Doing so may delay your shipment.
[Standard Shipping or Premium Standard Shipping]
Standard or premium standard shipments can be delivered to Post Office (PO, APO, FPO, DPO) boxed. However, we encourage customers to avoid using Post Office boxes in case shipments are upgraded to express shipping, which cannot be delivered to Post Office boxes.
Q. What happens to my order if it can’t be delivered and is returned to AKOCO?
A. All shipments returned to AKOCO are considered “undeliverable’. Reasons for undeliverable shipments include incorrect shipping address, failed delivery attempts by the post office provider (i.e. the recipient is unavailable), or unclaimed shipments held by the courier agent.
When we receive undeliverable shipments, we will notify customers via email to arrange for reshipment. All reshipments incur handling fees plus reshipment fees that are the same as AKOCO’s regular shipping fees. Reshipment fees will be applied regardless of the original shipment’s eligibility for free shipping. Additional courier charges for return shipping may also apply.
Q. Will I have to pay customs taxes on my shipment?
A. Custom duty is not included in our price. It is responsible for the consumers to pay the custom duty.
Q. Will I receive a refund if I refuse the shipment when it is delivered to me?
A. If a customer refuses a package due to customs issue, including refusal to pay customs tax or duties, failure to provide requested documents, or other related issue, we will not be responsible for any refund or reshipment of the refused package.
Q. What is the return/ exchange policy?
A. You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Q. How are refunds handled?
A. Once we receive your item, we will inspect if and notify you that we have received your returned item. We will immediately notify you on the status if our refund after inspecting the item. If your return is approved, we will initiate a refund, excluding fees related to shipping, to your PayPal account. You will receive the refund within a certain amount of day, depending on the situation.
Rewards Program
Q. What is AKOCO Rewards Program?
A. AKOCO Rewards Program is the AKOCO’s loyalty program that rewards members of AKOCO for purchasing products at AKOCO.COM. AKOCO Rewards Program allows our members to enjoy special offers, access to seasonal promotions and much more!
Q. How do I join AKOCO Rewards Program? Does it cost anything?
A. To join AKOCO Rewards Program, sign up at https://akoco.com/account/login or email our customer service at support@akoco.com. There is no cost to when joining AKOCO Rewards Program.
Q. Who is eligible to join AKOCO Rewards Program?
A. AKOCO Rewards Program is available for individuals to join for their personal use only.
Q. What am I agreeing to by joining AKOCO Rewards Program?
A. By joining AKOCO Rewards Program, you are agreeing that you have read, understood and agree to be bound by the Terms and Conditions of Participation of AKOCO Rewards Program.
Q. How do I earn AKO Points?
A. AKO Points are earned by doing the followings:
|
Shop at AKOCO |
Every $1 Spent = 1 AKO Points |
|
Birthday |
500 AKO Points |
|
Facebook Like |
20 AKO Points |
|
Facebook Share |
20 AKO Points |
|
Follow us on Instagram |
20 AKO Points |
Q. Why have my points disappeared?
A. Points from AKOCO Rewards Program are valid for one year from the date you sign up AKOCO Rewards Program. On the day when you have signed up for a year, your available AKO Points expire and reset to zero. You start accumulating new AKO Points to redeem.
Q. How do I terminate my AKOCO Rewards Program if I no longer wish to participate?
A. If you wish to terminate from AKOCO Rewards Program, please email us here or at support@akoco.com.
Q. May I share my account and/or AKO Points and benefits with someone else?
A. Neither accounts nor Program rewards, benefits and/ or AKO Points may be shared or combined. Only the member paying for the products may accumulate rewards, benefits and/or AKO Points. Members will not receive rewards, benefits and/ or AKO Points on purchases which are reimbursed by corporations or other organizations ineligible to participate in the Program.
Q. Do my AKO Points have any cash value?
A. Yes. AKO Points can be spent as cash on AKOCO.
Products and The AKOCO Guarantee
Q. Why are some of the products different from the ones I see online or at offline stores?
A. AKOCO sources products directly from K-beauty’s motherland, South Korea. Therefore, the packaging and labels may differ from other retailers who source their products from overseas distributors.
Q. Are all the products sold at akoco.com authentic?
A. YES! AKOCO only sells authentic products, we have a no tolerance policy towards fakes, replicas, and counterfeit products! We source our products directly from trusted and authorized distributors and suppliers.